Robotic vacuum cleaners have been around for quite some years now, but they are only getting more advanced with time. There are many advantages of using a robotic vacuum, the most important being that it is an excellent hands-off way to keep your home tidy.
While not ideal for intensive cleaning, robotic vacuums can tidy up your home without having to be constantly monitored, leaving you more time to attend to other chores. Based on this, they are also much quieter than traditional vacuum cleaners when operating and can be controlled remotely.
When it comes to robotic vacuum cleaners, Eufy is a popular choice in many homes. Eufy makes compact robotic vacuums that deliver impressive results and are reasonably priced, making them a great all-round choice.
The Eufy Robovac is fantastic at micro-cleaning, sucking up pet hair, crumbs, dirt, and other tiny particles. Also, thanks to its compact design, it slides right into every corner of your home to ensure that no spot is missed.
Eufy Robovacs do, however, occasionally malfunction and refuse to connect to the WiFi network. Many Eufy Robovac owners have experienced this issue, and it can be frustrating when your vacuum cleaner will not connect to the internet, which limits its functionality.
Fortunately, there are a few simple steps you can take to troubleshoot and fix the problem. In this article, we will walk you through the most effective solutions to get your Eufy Robovac back up and running on your WiFi network.
Eufy Robovac Won’t Connect to WiFi: Common Causes
Before we dive into the troubleshooting steps, it is important to understand why your Eufy Robovac might not be connecting to your WiFi network. There are a few different reasons why this can happen, and understanding the underlying cause can help you fix the problem more quickly.
One common reason why your Eufy Robovac might not be connecting to your WiFi network is that there is a problem with your router. Your router is the device that provides internet access to your home network, and if it is not working properly, your Eufy Robovac will not be able to connect to the internet.
- Also note that Eufy Robovacs only work on 2.4 GHz WiFi — so if your home network is 5.0 GHz, this may be the cause of the problem!
Another reason behind your Robovac not connecting to the WiFi could be that there is something wrong with the WiFi settings on your Robovac. If your Eufy Robovac is not set up properly, it will not be able to connect to your WiFi network.
Finally, your Eufy Robovac might not be connecting to your WiFi network because there is a problem with the Eufy Robovac itself. If your Eufy Robovac is damaged or not functioning optimally, it will not be able to establish a connection with your WiFi network. This can be caused by either hardware or software issues.
- Before carrying on, also try turning mobile data off on your phone, and seeing if the WiFi connection now works.
Now that we understand the potential causes behind the problem, let us take a look at the steps you can take to fix it.
Troubleshooting Your Eufy Robovac: 5 Easy Fixes
Restart Your Router
Restarting your router is the first thing you should do if your Eufy Robovac is having trouble connecting to your WiFi. Numerous problems with internet connectivity can be resolved with this quick repair, which is very simply to carry out.
To restart your router, follow these steps:
- Look for the router’s power cord. It is typically a thick, black wire that plugs into the back of the router.
- Remove the router’s power cord from the back.
- Give it 30 seconds.
- Connect the router’s power cord once more.
- Wait for a complete router restart. This could require some time, possibly as much as 10 minutes.
- Try to connect your Eufy Robovac to your WiFi network again.
Connectivity problems can frequently be resolved by restarting your router and it is a simple and straightforward first step to take when your Eufy Robovac will not connect to your WiFi network. If this does not fix the problem, continue on with the troubleshooting process.
Run a Factory Reset on Your Eufy Robovac
If restarting your router did not work, the next step is to reset the Eufy Robovac itself. This will reset all of the settings on your Eufy Robovac, including the WiFi settings, and it can sometimes fix connectivity issues.
Here is how to reset your Eufy Robovac:
- Locate the reset button on your Eufy Robovac. The reset button is usually a small, recessed button that you can press with a paperclip or similar object — but each Robovac model can be slightly different.
- Press and hold the reset button for about 10 seconds, or until you see the Eufy Robovac start to reset itself.
- Wait for the Robovac to fully reset. This can take a few minutes.
- Try to connect your Eufy Robovac to your WiFi network again.
Running a factory reset on your Eufy Robovac can sometimes do the trick and enable your Robovac to connect to the WiFi network. It restores the gadget to its original settings, making it more likely for it to function as intended.
With that said, if this step does not work either, continue the troubleshooting process and move on to the next solution.
Check Your WiFi Settings
It’s quite common that customized WiFi settings are the culprit behind your Eufy Robovac not being able to connect to your WiFi network. If restarting your router and resetting your Eufy Robovac did not fix the problem, therefore, the next step is to check your WiFi settings.
There are a few different things you can check to make sure your WiFi is set up properly. Whatever you do, don’t call up The Cable Guy or anyone of that nature to help you since your problems will only worsen! (And don’t watch that movie either, it’s just odd.)
First, make sure your WiFi network is active and broadcasting. To do this, look at the lights on your router. The WiFi light should be on and steady, not blinking.
If the WiFi light is off or blinking, there may be a problem with your router. In this case, you may need to contact your internet service provider for assistance.
Next, make sure your Eufy Robovac is set to the correct WiFi network. To do this, look at the WiFi settings on your Robovac.
The name of the WiFi network your Robovac is connected to should match the name of your WiFi network. If it does not, select the correct WiFi network from the list of available networks.
Finally, make sure your WiFi password is correct. To do this, compare the WiFi password on your Robovac to the password for your WiFi network. If they do not match, carefully enter the correct password on your Eufy Robovac.
It is important to make sure your WiFi settings are correct, as even a small mistake can prevent your Eufy Robovac from connecting to your WiFi network. If you are not sure how to check or change your WiFi settings, refer to the instructions in your Eufy Robovac manual or contact Eufy customer support for assistance.
Lastly, as mentioned above, Eufy Robovacs only work on 2.4 GHz WiFi — not 5.0 GHz.
Update Your Eufy Robovac
If you have tried all of the above steps and your Robovac will still not connect to your WiFi network, the next thing you can try is to check for updates. Eufy occasionally releases updates for its Robovac products, and an outdated software can certainly cause connectivity issues.
To check for updates, follow these steps:
- Locate the “Updates” section in the Eufy Home app. This is usually found in the settings menu of the app.
- Check for updates by tapping on the “Check for updates” button.
- If any updates are available, install them.
- Once the update is installed, try to connect your Eufy Robovac to your WiFi network again.
If an outdated software is the root of the problem, this should definitely fix the issue. It is always a good idea to keep your Eufy Robovac up to date with the latest software to keep it functioning optimally.
Is Your Router Overloaded?
Now that we have officially entered the “smart home” era, some of us are running into a peculiar problem — routers that have too many connected devices.
Although this problem would have been unfathomable a decade ago, we are finding more and more instances of overloaded routers.
If you only have a few devices connected to your home network, this probably doesn’t apply to you. But for those of us with 50+ devices (smart speakers, video doorbells, smart lights, security cameras, laptops, smart TVs, and smart watches can add up pretty quickly!), this is nonetheless something to consider.
The solution here is simple — disconnect WiFi on a few unneeded devices, and then try again.
Allow Location Access on Your Phone
Any time an app struggles to connect, be sure to check location access. You may need to manually allow the app to access your phone’s location.
Turn Off Mobile Data on Your Phone
Eufy will only connect to an app via WiFi, so it is possible for your phone’s mobile data to interfere by throwing a false error message. At this point, you should try turning off your mobile data, while leaving your phone WiFi connection on.
Are You Using VPN or Adguard?
If you are using a VPN, you will probably need to disable it during the installation process. If you are still struggling to connect to WiFi, it would be prudent to disable your VPN and Adguard (temporarily).
Try App Install on Another Device
If you have another phone, computer, or tablet handy, now is a good time to install the app on a second device. Hopefully, this will get you back online.
Verify Your Signal Strength
Hopefully you have considered this by now, but it is worth mentioning nonetheless. If your WiFi connection is unreliable, be sure to move close to your router and test the Eufy again.
At least if your Eufy works near the router, then you know that a lack of WiFi coverage is the problem, rather than a defective vacuum.
Contact Eufy Customer Support
So, you have tried everything and your Eufy Robovac still refuses to connect to the WiFi network? (We are assuming that you have verified that your model of Robovac is WiFi enabled — some Eufy vacuums aren’t!).
Your last resort is to get in touch with Eufy customer support. Eufy’s customer support team can help you diagnose and fix the problem with your Eufy Robovac by guiding you through the troubleshooting process.
To contact Eufy customer support, follow these steps:
- Go to the Eufy website and navigate to the “Contact Us” section.
- Fill out the contact form with your name, email address, and a brief description of the problem you are facing, in this case, WiFi connectivity issues.
- Submit the form and wait for a response from Eufy customer support.
Eufy’s customer support executives are knowledgeable and experienced, and they can provide expert assistance to help you fix your Eufy Robovac. If the issue ends up being with your Robovac itself, that is, the hardware, you may have to replace it with a new one.
If your Eufy Robovac is not connecting to your WiFi network, don’t despair. There are a few simple steps you can take to troubleshoot and fix the problem.
By following the steps outlined in this article, you can get your Eufy Robovac back up and running on your WiFi network in no time.
To summarize, when your Robovac is unable to connect to WiFi, you can try to restart your router, run a factory reset on your Eufy Robovac, check and adjust your WiFi settings, check for and update your Robovac software, or, if all else fails, contact the Eufy customer support team for assistance.
If you follow these steps, you should be able to fix the problem and get your Eufy Robovac connected to your WiFi network with ease.