Sylvania smart+ bulbs are some of the most popular smart bulbs on the market. They’re known for their quality and affordability. Plus, they work with Amazon’s Echo and other voice-activated devices.
But sometimes users have trouble making a connection between different smart home devices. This is especially true when the two products (such as Sylvania and Amazon) are made by different brands.
If you’re having trouble connecting your Sylvania Smart+ LED bulb to your Alexa-enabled device, don’t worry – you’re not alone! Many people have been reporting this issue, and we’re here to help.
In this post, we’ll outline some troubleshooting tips that may help resolve the problem. If you are still struggling to get your light bulbs connected despite doing the steps we mentioned, it might be time for a fresh set. The old ones may just not be working as they used to!
Troubleshooting Tips: Sylvania Smart+ Bulb won’t Connect to Alexa
Make Sure Your Alexa Is Up To Date
If your Sylvania Smart+ Bulb isn’t connecting to Alexa, the first thing you should do is make sure that Alexa is up to date.
The latest version of the app will have more features and may solve any issues you’re having with your bulb. If you don’t have the latest version, go ahead and update it now!
You can check if your Alexa is up to date by saying to Alexa “Alexa, check for updates”. If Alexa found an update it will ask you for a confirmation to proceed.
If you are unsure of how to update firmware, just jump on Youtube — there is likely to be a short video on how to update your Alexa device.
Ask Alexa to Discover New Devices
The next step you should do is to ask Alexa to discover new devices.
Sometimes Alexa doesn’t automatically pair with new devices, and this will trigger her to search for and connect to your Sylvania Bulb.
To do this, simply say “Alexa, discover new devices”, and Alexa will prompt you to a list of available devices to choose from.
This will often fix the problem and you should now be able to use voice commands to control your device.
Restart Your Echo Device
Another quick fix you can try is to restart your Echo device. This simple step can often fix minor problems and get things up and running again.
To restart your Echo device:
– Unplug the device from its power source.
– Wait a few seconds, then plug the device back in.
– Once the device has restarted, try connecting your Sylvania Smart+ bulb again.
Reset the Bulb
If you’re still having trouble getting your Sylvania Smart+ Bulb to connect to Alexa, there’s another step you can try: resetting the bulb.
To do this, just turn the light on and off and repeat it 5 times in a row (This is called Force Reset). When you do, the light will flash blue, red, and green. Then, it will turn white—this means that the reset process is complete!
Once it turns white, the last step is to reconfigure the settings of your smart device with the mobile app and you should be good to go!
Make Sure You Have a Stable Wifi Connection
One of the common issues might be with your wifi connection.
If you’re not getting a strong and stable wifi connection, it can cause problems not only with your Sylvania Smart+ Bulb but also with the rest of your digital devices. A stable WIFI connection is essential for the Sylvania Smart+ bulb to work properly.
So, if you’re having trouble connecting your Sylvania Smart+ bulb, make sure you have a strong and stable WIFI connection.
Follow these simple steps to fix your WIFI signal strength:
1. Make sure you are in the range of your router. The further away you are, the weaker the signal will be.
2. Check for interference from other devices or appliances. Things like microwaves and baby monitors can cause WIFI signals to degrade. If possible, try moving your router to a different location in your home.
3. Restart your router. This can often help to reset the connection and improve signal strength.
4. Contact your ISP if the above steps don’t improve your signal strength. There could be an issue with your service that they can help you troubleshoot.
Check Your Wi-Fi Network Band
Another reason why your Sylvania Smart+ bulb might not be connecting to Alexa is that you’re using the wrong Wi-Fi network band.
The Sylvania bulbs only work with the 2.4 GHz band, so if you’re using the 5 GHz band, it won’t work. Smart bulbs typically use ZigBee, while routers usually broadcast on the 2.4 GHz band.
The easiest way to find out if you are running on a 2.4 GHz band is to check the list of available WiFi networks in your home. On the network name, if you see 5 or 5.0 then that indicates you are connected to a 5 GHz band WiFi network. You want to make sure you are connected to a 2.4 GHz WiFi network band.
You can read this article on how to check your WiFi network band on different devices. If that doesn’t clarify things, try searching for a similar article provided by your ISP that is specific to your internet service.
Your router could also be broadcasting on both the 2.4 GHz and the 5 GHz bands, meaning that you’d have to manually choose which network you wanted to join every time you connect to your router.
Make Sure You Are Using the Right App
The two apps from Sylvania can often be confusing for users. They have the SYLVANIA Smart Wi-Fi app and the SYLVANIA Smart Home app.
Although both these apps are helpful, they have different uses. The one that you need for your bulbs is the SYLVANIA Smart Wi-Fi app because it is one that is compatible with Google Home, Amazon Alexa, and Apple HomeKit
Make sure you have the Sylvania Smart Wi-Fi app installed on your phone and not the Smart WiFi one. The app can be easily downloaded from the App Store or Google Play Store.
You can watch this complete video on how to connect the Sylvania Smart Home app with Alexa.
Check if Your Bluetooth Is on
Sometimes, you’ll find that your Sylvania Smart+ Bulb won’t connect to Alexa. This can be frustrating, but it’s often just a matter of making sure Bluetooth is turned on.
To check if Bluetooth is on, go to the settings of your smart device and look for the Bluetooth option. If it’s turned off, simply turn it on and then try to connect your Sylvania Smart+ bulb again.
If you’re still having trouble connecting your Sylvania Smart+ bulb to Alexa, try the next troubleshooting tip.
Make Sure the Bulb Is Fitted Properly
This might seem like an obvious one, but you’d be surprised how often people install their Sylvania bulbs improperly.
Make sure the bulb is tightly fitted and that there’s no chance it will come loose. If the bulb isn’t properly installed, it can cause all sorts of problems, including preventing the Sylvania Smart+ bulb from connecting to Alexa.
Let’s also not forget that it is possible that the power outlet may be defective. Try plugging the bulb into another outlet to see if that makes a difference.
Reset to Factory Setting
Factory resetting a Sylvania Smart+ Bulb is a last resort if none of the previous fixes worked. This will clear any obstructions and glitches that may be preventing your bulb from connecting to your Wi-Fi network.
It is an easy process that can help to clear any obstructions that are preventing the bulb from connecting to your Wi-Fi network.
To reset the bulb, unscrew it from the lamp socket and screw it back in. Turn it on and off five times. This will reset the bulb and fix any connection issues.
You will need to go through the set-up process again with your bulb, after resetting it.
Make sure to follow the steps correctly and check if your router is broadcasting the Wi-Fi network on a 2.4GHz band. If you don’t, you may experience subpar performance or encounter dropped connections.
Sylvania Smart+ bulbs are a great way to add some extra pizazz to your home but can be frustrating when they don’t work as intended. If you find yourself in the predicament of owning a Sylvania bulb that won’t connect to Alexa, try out these tips and see if that does the trick.
As with any electronic device, sometimes just restarting it can fix the issue. Oftentimes, the problem is with connectivity so check your wifi connection and see if anything has changed recently with your network band or app version that could be causing problems.
A firmware update can often resolve the problem, or something as simple as un-installing and re-installing the companion app.
And finally, if all else fails, resetting both devices should do the job. With these tips, hopefully, you’ll be up and running – or rather, glowing – in no time!