Smart TVs have revolutionized multimedia consumption in more ways than one. With their integrated internet connectivity capabilities, they open up a world of exciting features that traditional TV sets simply cannot achieve.
Given the way technology has been advancing in leaps and bounds in recent years (on par with gas prices and inflation), smart TV technology is no exception. With integrated smart home features, streaming capabilities, and a plethora of other functions, these televisions combine the functionality of a smartphone, computer, and TV, all into one sleek unit.
When it comes to smart televisions, LG has consistently been among the industry leaders for years now. With a plethora of feature-rich and reliable models that promise exceptional audio, lifelike image quality, and cutting-edge technology, the LG line of smart TVs is one of the best in the market.
However, LG TV users sometimes report that the Wi-Fi on their LG smart television is turned off or refuses to establish a connection.
If you’re facing a similar issue with your LG TV, here are a few things you can try to troubleshoot and resolve the issue.
In many cases, a simple restart or power cycling of the TV can fix the issue.
Often, especially after software updates or installing one or more new apps, there can be minor software glitches that affect Wi-Fi connectivity. Restarting the TV forces it to boot afresh and this usually takes care of the problem.
To power cycle the TV, simply switch it off from the wall outlet and remove the power cord. Wait for two minutes, and plug it back in. Switch on the outlet, and then power the TV on using the power button on the remote.
When the TV boots up completely you can then check to see if the Wi-Fi connectivity has been restored.
If this doesn’t work, try leaving the TV unplugged for 15 minutes before plugging it back in and powering it on. Sometimes this extended absence of power serves to “reset” the WiFi card.
As it is with the TV, sometimes it can be your router that is causing the issue. Voltage spikes and interference from other appliances can sometimes cause issues with the integrated Wi-FI antennas in your router. If this is the case, a simple restart or reboot might be enough to fix the issue.
Depending on your router model, there might be three different ways to accomplish this.
First, you can go into your router settings and check if there is an option to reboot the router from within the settings menus. Usually, you will notice this in the “Advanced”, “Administration”, or “Maintenance” sections within the router settings.
Based on this, some routers also have a reboot switch in the main dashboard. Use this to reboot the router, wait for it to boot up completely, then check the TV to see if Wi-Fi has been restored.
Alternatively, you can also use the physical power on/off switch on the body of the router. Again, while most router models have this switch, some might not. If your router does, turn off the router using the switch, wait two minutes, turn it back on, wait for it to boot completely, and then check your TV.
If the above options are not applicable, simply turn off your router from the wall outlet. Turn the power off and unplug the power adapter. Wait for two minutes, and plug it back in. Switch the router on, wait for the boot to complete, and check your TV.
Incorrect Wi-Fi settings can often cause connection problems between your router and your LG Smart TV.
You might have changed certain settings for your network for better coverage, changed the Wi-Fi password, or renamed your SSID. Sometimes, even forgetting the network on your TV and reconnecting to it might fix the issue.
To do this, navigate to the connection settings on your TV and go to the “Network” option. If you see your network listed in the known networks list, click on it, and choose the option to forget the connection. Then, come back to your network connection settings, choose your network, and type in the password.
If you do not see your network name in the settings, the issue is most likely not with your TV but with your router. It’s also critical to remember that certain TVs have single-band (2.4 GHz) Wi-Fi capabilities and others have dual-band (2.4GHz and 5GHz) capabilities. If your main network SSID is set on a 5GHz connection, a TV with only single-band Wi-Fi will not be able to connect to it.
If you have changed your SSID or password from your router recently, use this trick to give your TV your new Wi-Fi credentials, after which point it should work normally.
Two common reasons why your Wi-Fi connection might glitch out on your LG TV is an incorrect set location or an incorrect set date and time. Mismatches between the TV and your Wi-FI router pertaining to this can cause either device to refuse the connection.
Let us deal with the date and time first.
Go into your TV settings, enter the general settings menu, and select “Date and Time”. In most cases, there will be an option to set these automatically. Disable this setting. This will open up the date and time fields for manual editing. Enter the values manually and save the settings and try to connect with your Wi-Fi again.
To correct the location settings, go back into the general settings and select the country option. Here, you might see an option to choose the country automatically that is checked off by default. Uncheck this, and set the country manually.
You can even choose a country different from yours to see if that fixes the problem. If it does, switch back to your country and the issue should be resolved.
Issues with the DNS or Domain Name System settings on your TV can be a possible cause for Wi-Fi issues. If your router is dynamically assigning IPs for devices on the network through DHCP, this can also be a possible culprit.
For a possible solution, go into your network settings and choose your Wi-Fi connection. When you enter the connection details, you should be able to see an option to access advanced settings. When you are on that screen, first check if there is an option or checkbox that turns on dynamic IP assignment for the network. If there is, disable it first.
Next, you have to enter the network details manually. To do this, Use a free IP in the available IP range of your router as the device IP address. Then, enter the subnet mask value, which, in most cases, should be “255.255.255.0”. Finally, you need to enter the gateway IP, which is the IP address of your router device. Consult your router manual for these values. In most cases, the router will be at “192.168.1.1”, “192.168.0.1”, or “10.0.0.1”.
Once this is done, you can enter the DNS values. Ideally, it should be an exact replica of the gateway IP that you entered last. In relation to this, if this does not work, it might be a router issue. To check if an external DNS solves the problem, substitute the DNS value with Google’s Free DNS solution by entering either “126.96.36.199” or “188.8.131.52” in the DNS field.
With these settings, try to reconnect to the Wi-FI and see if the issue is resolved.
Turn Off Quick Start
Sometimes the “Quick Start” feature on LG’s causes software issues. To check if this is causing your problem, simply turn off the Quick Start mode and boot the TV manually.
Access Settings, then All Settings, then General. On this pane, you should have a “Quick Start” option which can be toggled off.
Once you toggle this switch to “Off,” turn your TV off. Then, power the TV on again and attempt to connect to Wi-Fi.
Another way to try to fix the Wi-Fi issue would be to return the TV to its original state as it was when you bought it. Any changed setting, bad update, or myriad other issues that happened in the meantime could be playing spoilsport with the Wi-Fi.
The way you do this is by performing a factory reset on the TV. Be advised that this will wipe away all your data from the device, including your apps, so back up anything you really need before trying this.
Go to the settings on your TV and inside general settings, you should see an option called “Factory Data Rest”. If your data is backed up, choose this option and you will be presented with a list of on-screen instructions and warnings telling you how to go through the process.
After the factory reset is complete, allow your TV to boot back up and go through the setup process. As part of the setup process, you will be required to connect to your Wi-Fi account and if everything goes well, it should work as intended.
Spend ~$30 to Make the Problem Go Away
If none of the above has taken care of the problem, it is probably time to buy back some sanity.
For way less than $50 (and potentially as little as $15 or $20 if you shop the sales), you can buy a Roku Stick or Fire TV Stick that will function much smoother than the built-in smart TV on your LG.
Essentially, these add-ons are just external versions of the “smart TV” that is built into your LG smart TV. Because Roku and Firestick are industry leaders in streaming, the user experience is much more friendly. Software updates are more frequent and reliable, and there is much more tech support and troubleshooting available on these devices.
Rather than calling a TV repairman or purchasing a new television, spend a few bucks, plug in your new Roku or Firestick, and get back to streaming!
Accept Failure — Use an Ethernet Cable!
Alternatively, if your LG has an ethernet port, you can simply use a wired connection between your internet and television. This way, regardless of the issues with your TV’s Wi-Fi connection, you can still access the internet.
In this case, now that you are connected to the internet again, it is wise to check for firmware updates. If you are lucky, a firmware update will resolve the Wi-Fi connection issues.
Clean or Replace WiFi Module
LG tvs are notoriously unreliable when it comes to Wi-Fi signal. Sometimes, no amount of resets or reboots will fix the problem.
For the DIY crowd, it might be worth cleaning or even replacing the Wi-Fi module if you are convinced that nothing else is causing the problem.
Obviously, you will want to get an accurate diagnosis before ordering this part. And don’t forget to check for compatibility, either.
Ultimately, I would recommend purchasing a Roku or Firestick before spending the time and money to replace the Wi-Fi module. However, for anyone with any degree of DIY skills, taking the back panel off of the TV and cleaning the connections to the Wi-Fi module may be a quick (and free!) solution.
LG TVs, despite their overall reliability, may sometimes falter and cause some issues.
If your LG TV Wi-Fi is turned off or fails to establish a connection, and none of the above methods seem to be working, the issue may be with your hardware. In this case, it is best to contact LG support and schedule a consultation. An LG technician will be able to quickly get to the root of the problem and resolve it so that you can continue to enjoy all that your LG TV has to offer.